Our focus is to provide the best customer experience in the industry and this is how you can enhance that experience by prepping the areas to be cleaned in the following ways:

• Please make sure that the technician has adequate parking either in a driveway, a designated tenant or guest slot, or available on street parking. We have medium sized commercial vehicles and we make every effort to avoid ticketing and towing. If parking is a known issue please call in advance for a free site survey!

• It’s helpful and preferred to give all areas to be cleaned a very thorough vacuuming prior to the technician’s arrival. Removing all loose dirt and debris helps the pretreatments reach and fully saturate all of the affected areas. This action can be performed the previous day or just prior to the appointment.

• If you’re aware of the nature of any spots or areas of concern, please inform the technician during the inspection process and prior to cleaning so that we can apply the appropriate products that guarantees the best cleaning outcome.

• In most cases we will remove and return most furniture (with the exception of very large, heavy items and multimedia or electronic equipment) to its original position, we ask that you remove all breakables and other items from the surfaces of the furniture we will be moving.

• Please remove pets, pet toys and feeding bowls from the immediate area.

• Most carpet types will dry within a day. However, with our powerful equipment and specialized tooling we can offer an accelerated drying time of 3 to 4 hours (depending on the carpet type and additional charges may apply). During this time we recommend keeping small children and pets off the carpet as well as shoes that can transfer soil to the freshly cleaned carpet. Also, please watch your footing, as walking from damp carpeting onto adjacent wood or tile floors may cause them to be slick immediately after cleaning.

• Please refrain from rearranging any furniture for at least 48 hours after cleaning to minimize incidences of varnish stains on the clean carpet.

• Occasionally carpet will bubble or ripple after cleaning. This should dissipate as the carpet dries. It may take up to 5 to 6 days for the carpet to fully restore back to its original format.

• Our specialized cleaning process is safe for any properly installed carpet. If you are aware of any installation problems or issues, please inform our technician prior to cleaning so that we may take extra precautions.